Errors and malfunctions of washing machines Samsung
Choosing a washing machine in the low and medium price range, it is quite common to purchase a model from Samsung. As well as any other equipment, the washing machine malfunctions over time, and some problems can be solved independently, especially since the display of Samsung devices all the faults are displayed in the form of codes. Knowing their meaning, you can determine the malfunction and understand whether you need to call a master or you can fix the problem with your own hands.
Samsung error codes
When you see a code on the display of your Samsung washing machine, check our table:
Code | What it means | Causes of the error | What to do |
1Е | Problem with water level sensor (pressostat) | Pressostat malfunction or tube is pierced. Inlet tube is clogged. Tube disconnected. Something has pinched the tube. Relay contacts are oxidized or worn. Control module failed. | Inspect the sensor to see if there is any mechanical damage. Check that the feeding tube is connected. After removing it, check for foreign objects or clogs inside. Inspect the contacts and clean them if necessary. If the relay is broken, replace it. |
3Е | 3E Motor tachogenerator malfunctioning | Rotor jammed, e.g. due to foreign body ingress. The connection contacts (either in the motor or in the tacho) are damaged or oxidized. The motor winding has been short-circuited or a breakdown has occurred. | Evaluate motor operation by checking for rotor jamming and then testing wiring. Inspect the contacts and clean them if necessary. Also inspect and clean the contacts in the tacho connections. |
3Е1 | There is too much laundry in the machine. The tacho generator has malfunctioned. The motor contacts are damaged or oxidized. | Unload some of the laundry from the machine and restart the program. Check whether the tachogenerator is working. Inspect the contacts, assessing their integrity. Clean them if necessary. | |
3Е2 | Tachogenerator is giving a weak signal due to tacho failure or insufficient contact with the relay. | Examine tachogenerator terminals and check if any items are in good condition. | |
3Е3 | Wrong signals are coming from the tachometer. The signal from the control module has stopped due to malfunction of the module or contact problems. There is misalignment between motor parts and the clearance has increased. | Examine the tachometer and its contacts for continuity. Inspect the control module contacts and clean them if necessary. Measure the clearances between the actuator parts, and then compare them with normal clearances. | |
3Е4 | Motor has failed. The tachogenerator is broken. Contacts in their connections are loose. | Evaluate the motor as well as the tachogenerator, then inspect and clean their contacts. | |
4Е | Water Inlet Trouble | A foreign object has entered and blocked the fill valve. Valve coil is not connected or valve contacts are broken. Hot water was connected instead of cold water. Hose is not connected to detergent dispenser. | After unscrewing the hose through which water is drawn, make sure that no foreign object has entered the valve. Having checked the contacts of the filling valve, clean if necessary. Make sure that cold water is flowing into the machine. Inspect the hose that comes to the dispenser. Assess for damage or blockage. |
4Е1 | The cold and hot water hoses are mixed up. During the drying cycle, water with a temperature above +700°C is entering the machine. | Check that the hoses are connected according to the machine's instructions. | |
4Е2 | Wool or delicate washing program is selected and water temperature higher than +500C is flowing into the machine. | Make sure that the hoses are correctly connected. | |
5Е | Drainage problem | Something is jamming or blocking the drain hose. The drain is clogged. Drain hose is frozen. Impeller in drain pump has failed (damaged or blocked). Drain pump has failed. | Evaluate the position and condition of the drain hose. If necessary, remove clogs and foreign objects. Check whether the outflow of water into the drainage system is intact. Check the condition of the drain pump - whether it is working and whether the contacts are in good condition. |
8Е | Problem in electric motor | The tachometer is defective, causing the motor to rotate incorrectly. Motor contacts damaged or oxidized. Control circuit malfunction. | Evaluate if the tachometer is functional. Inspect and clean motor contacts. |
9E1, 9E2 | 9E1, 9E2 Problem in the power supply | Electrical circuit malfunction. Control module defective. | Using a multimeter, check the mains and machine voltage during the water heating and drying cycle. If using an extension cord, check that it is in working order. |
Uc | The mains voltage is over 276V or has dropped below 176V. | Operation of the machine will resume as soon as the voltage is stable and within 176-276V. | |
AE | Communication problem | Communication between display module and control module has been disrupted. | Check all connections, connectors and pins between control module and display module. If any module is damaged, replace it. |
bE1 | Problem with turning off | The button that turns off the machine has been jammed for longer than 12 seconds because the plastic on the control panel has warped or the screws on the panel have been tightened too much. | Check the condition of the control panel. Slightly loosen the screws that are too tight. |
bE2 | Control buttons (other than the one for switching on) are jammed for longer than 30 seconds for the same reason as error bE1. | Inspect the control panel and the screws that clamp it. | |
bE3 | Relay short circuit. Problems with relay connection due to deformed contacts or missing connections. | Inspect the relay and its contacts. | |
CE | Cooling problem | Water inside the machine is heated above +550C, which makes it unable to drain. The temperature sensor has failed or is not functioning properly. | After the water has cooled down, the water will drain and the error will be corrected automatically. Check if the sensor is connected correctly and how it works. |
dE | Door unit problem | The door hook is warped, resulting in disturbed contacts on the switch. The hatch is deformed due to exposure to high temperatures. An attempt was made to open the closed hatch by force. | Check the condition of the door and its switch. Do not try to break open the hatch when it is locked. |
dE1 | The lockout connector has been damaged or connected incorrectly. The electrical insulation is damaged or the control unit has failed. | Check if the lockout connector is properly connected, or if it or the wire that goes to it is damaged. | |
dE2 | The door lock has tripped spontaneously. | Determine if there is a problem with excessive vibration of the machine. | |
FE | Ventilation problem | Fan has failed (damaged wiring) or is blocked. The condenser responsible for starting the cooling is defective. | Rotate the fan blades by hand, checking that they are not blocked. If necessary, lubricate or replace the fan blades. Check the fan wiring. Replace defective condenser. |
EE | Overheating problem (on models with dryer) | Dryer heater is broken. Dryer temperature sensor is defective. | After checking the condition of the dryer heater and temperature sensor, replace if necessary. |
HE and HE1 | FET problem. | Failure of the heating element. FET short circuit. Broken temperature sensor. No water in tank. Water temperature in tank too high. | Check heating element contacts and temperature sensor for proper operation. |
HE2 | Defective drying temperature sensor. | Lightly press the button in the center so that the machine continues to run. If this does not help, install a new temperature sensor. | |
HE3 | Steam function has failed | The error does not occur in modern machines with a drum | |
LE | Water leakage | Tank is damaged. Air hose disconnected. Sensor indicating leakage is damaged. Heating element has come out of the fasteners. Water is leaking due to high foaming caused by using too much powder. Incorrectly connected hose to detergent dispenser. Drain pump or drain hose is incorrectly installed. The sealing washer is damaged. | Check to see if the tank is intact at the connection to the shipping bolts. Check that the drain pump is tightened securely. Check if the heating element is in place. Check if the detergent dispenser hose and air hose are connected correctly and if there is excess powder. Make sure the gaskets and drain hose are intact. |
tE1 | Problem in temperature sensor | The temperature sensor has failed. The water in the machine has overheated. The heating element has failed or the contacts are damaged. | Evaluate the operation of the temperature sensor and the heating element. Look at the contacts and then make sure they are connected and clean if necessary. |
tE2 | The temperature sensor is broken or its contacts are faulty. | Check first the contacts and then the sensor itself. | |
tE3 | Defective temperature sensor for condensate flow, short circuit or breakage. | Check if the sensor is working. | |
OE | Overflow | Water level sensor has failed or the hose is clogged. The valve responsible for water supply cannot close, resulting in a steady stream of water. | Inspect the pressostat tube and, if necessary, remove the blockage. If the sensor is defective, replace it. Make sure there are no foreign objects in the water valve. |
UE | Balance problem. | The laundry loaded in the drum is on one side. The balance of the appliance is out of balance. | Unload laundry, remove clumped part and return laundry to drum evenly distributed. Remove the cause of the imbalance. |
Sud | Excessive foam formation | Too much powder has been added to the machine. Powder used for hand washing has been poured into the machine. | No action is required, as the machine will continue its normal operation after the foam has been removed. Watch what kind of powder is poured into the machine. |
Main malfunctions
Evaluating the experience of many owners of Samsung washing machines over the years of operation of such equipment, the most frequent malfunctions have been identified:
- Failure of the heating element. Most often it is caused by impurities from tap water settling on the heating element.
- Damage of the drive belt. The failure is manifested by an uneven rotation of the drum, deterioration of washing quality and a strong knocking sound during operation. In this case, the function of water drainage and water intake is also disturbed, so the washing cycle is interrupted.
- Failure of the water intake device. Usually manifested by the appearance of the leak and refers to a fairly common problem with Samsung machines.
- Wear and tear of the bearings. Such a problem can be judged by the appearance of hum and knocking during the washing. To fix the machine often requires calling a specialist.
- Failure of the spigots. This type of failure is usually caused by poor-quality rubber or the spread of fungus. The consequence of this problem will be the appearance of rust on the body of the machine.
Bearing replacement in a Samsung washing machine is shown by Vladimir Khatuntsev in the following video.
Tips and prevention of breakdowns
Keeping your Samsung washing machine clean will improve its performance, extend its life, and avoid minor malfunctions:
- Use a soft cloth to clean the outside of the machine, and cleaners should be non-abrasive. Try to avoid getting water on the outside of the machine.
- To clean the detergent compartment, remove it by pushing the lever inside the compartment. Rinse the compartment under the tap and use an old toothbrush to clean the compartment recess.
- Every two months, clean the waste filter by first draining water from the emergency drain tube. Remember that you must first unplug the machine to perform the emergency drain. Using a wrench or coin, open the filter cover and remove the drain tube by pulling it slightly forward. When you remove the plug, the water will flow out into the container. Then remove the debris filter and clean it. Then put the plug back in place, attach the tube to the hook and close the cover.
- At least once a year, clean the strainer, which is located in the water supply hose. To do this, disconnect the machine from the water supply, disconnect the hose from the back of the machine, covering it with a cloth. Using pliers, take out the strainer and rinse it under water, not forgetting to clean the screw connection. After putting the filter back, connect the hose to the machine and after checking that the connections are secure, turn on the water supply.
- If you need to store the machine for a long time without using it, be sure to drain the water from all internal elements and hoses, and unplug the machine. It is better to leave the door open during storage.
Basic preventive measures are universal and suitable for all brands of washing machines. Watch the Ukrainian program "Everything will be good", which explains the basic steps to take care of your assistant.
